Plastic Wholesale Australia Pty Ltd

ACN 158 926 268
1800 888 752 (1800 888 Plastic)
sales@plasticwholesale.com.au

TERMS AND CONDITIONS AGREEMENT OF SALE
Please read carefully

The use of this site is governed by the TERMS AND CONDITIONS AGREEMENT OF SALE set forth below. Your use of this site or purchase from Plastic Wholesale indicates your acceptance of these terms and conditions.

Plastic Wholesale reserves the right to make changes to this website and these terms and conditions at any time without any prior notice. Headings provided in this section are a guidance only and do not take priority over the verbiage within this page, whether under one heading or another.

Plastic Wholesale is the service provider; it is also referred to as “Plastic Wholesale”, “us” and “we”.

Customer is the person or organisation who/which purchases or seeks services from Plastic Wholesale; it is also referred to as “you”.

All transactions made on the PlasticWholesale.com.au website will be transacted in Australian Dollars (AUD).

PLACING ORDERS

All orders placed are subject to confirmation and acceptance by Plastic Wholesale. To minimise errors and improve efficiency, orders should be placed using our on-line ordering system whenever possible. Other forms of ordering are accepted only if our on-line ordering system is malfunctioning or you have difficulty using it. Other ordering methods include email and telephone. For some organisations where a purchase order is necessary, we still encourage the orders to be placed on-line and followed by a summarised purchase order. A purchase order number field exists for customers to use where their invoice requires a purchase order number. Plastic Wholesale may vary prices for received orders in the event of price changes. We will advise you if this is the case and under these circumstances you will be entitled to a full refund if you do not want to subsequently proceed at the higher price. This is not expected to be a regular occurrence, however, might occur from time-to-time.

The quantity in stock does not take into account the orders already placed which are yet to be processed, et al. It is possible that an order placed earlier by another customer will receive the allocation of stock in our system. Inventory discrepancy can also affect the accuracy of the stock status displayed on our website. Where there is no or only partial stock on hand to fill the order requested, customers will be offered either a full or partial refund. Under these circumstances the targeted delivery time to fill an order where there is insufficient stock for whatever reason, will be advised by email to the customer and the customer will be asked to confirm via email whether they want to proceed with the order based on the new targeted timing advised. Once the customer has confirmed that they would like to proceed, they are bound to the sale.

In other instances where plastic is available within a targeted timeframe of 2 weeks, for example, because of a pending supplier production run or a pending arrival of the plastic, the customer is bound to the sale.

For the removal of doubt, Plastic Wholesale does not promise or guarantee the delivery of inventory on a specified date or time. Customers wanting this level of service should seek alternative suppliers. Plastic Wholesale may reject any order received for whatever reason by providing a full refund to the customer.

In addition, Plastic Wholesale does not promise or guarantee that products ordered previously will be identical to products ordered at a subsequent time. Further, Plastic Wholesale does not guarantee that products ordered within the same order will be identical, except that they will be chemically similar. For example, when ordering red acrylic with a colour code of 102, it is possible that the order will be filled from different production batches.

Further, Plastic Wholesale does not promise or guarantee that the images provided on the website are an identical representation of the products that you will receive. In addition, images can look different depending on what technology is being used to view them. The images should be used as a guide asto colours, texture and other properties the products have, rather than take it to mean that all products within orders and between orders will look and feel the same and be the same.

Any additional instructions provided to Plastic Wholesale on the website in the “Other Instructions” text box under delivery instructions such as “chamfer edges” or “drill holes”, etc will not be considered, but the material ordered shall be supplied, without these services being undertaken. The use of the input field for “Other Instructions” is for delivery instructions only. Reference to “chamfered edges” or “holes being drilled” is not an indication that we provide these services in each state, nor that we are prepared to do so on the order in question. Customers wanting these additional services should email us at the address provided and request a manual quote for the same.

Plastic Wholesale does not advise on the suitability of goods or services for your needs. In addition, if you make an installation mistake, Plastic Wholesale is not responsible or liable. If you provide us with information that is in addition to your order such as information describing the application you intend to use it for, we might not respond to your statement or question and our preparedness to supply these goods to you under these circumstances is not an indication that we have incorporated your point or information into our sales decision. In addition, if we were to provide comments regarding statements you make or questions you ask, we are not providing advice to you. In any event, we would strongly recommend that you contact a qualified builder, engineer, architect or other qualified party to address the issues you raise. You need to seek professional advice on whether the product is appropriate for your needs and how to install or use the products. On the rare occasion that a tradesman or you make a mistake we do not accept liability for any errors made.

The data sheets and other information provided on the website is for comparative purposes only and in many cases the variables provided are compilations of information from different sources. If you rely on this information for important decision making, you do so entirely at your own risk. Branded data sheets are available upon request and might have more information regarding the properties of the goods supplied. In any event, you should seek advice from a qualified builder, engineer, architect or other qualified party prior to making any product purchase decision.

PAYMENT

For on-line orders, accepted payment methods include POLi, direct deposit, cheque, credit cards (Visa/ Mastercard ONLY) and PayPal. The title of the goods supplied does not pass to the customer from Plastic Wholesale until the full amount is paid. Further, title to the goods supplied does not pass to the customer until Plastic Wholesale has permanent title to the payment received. For the removal of doubt, if due to an actual or pending financial event of the customer, including but not limited to bankruptcy, liquidation, voluntary or court appointed administration, among other things, the goods shall be retuned to Plastic Wholesale. Upon returning those goods, Plastic Wholesale, in its absolute discretion, shall in part or full refund monies paid to Plastic Wholesale or extinguished debts payable to Plastic Wholesale, relating to the goods returned. A restocking fee of 30% of the value of the goods shall be charged at our complete discretion and shall be deducted from the final settlement amount paid, or added to the amount of any debts extinguished. If the goods are not returned, no refund shall apply.

SHIPPING

The targeted delivery for orders is 5-7 working days after cleared funds have been received by Plastic Wholesale. This is not a guaranteed delivery time-frame and customers wanting a quicker service are free to utilise the Freight-On option for shipment where your own carrier is used. While Freight-On does not guarantee a quicker delivery, it does assist in most cases. Customers will not be eligible for a refund because the targeted delivery time-frame has been exceeded, nor does Plastic Wholesale accept any liability from the customer or third parties for this time-frame being exceeded. Customers requiring a definite delivery date should seek supply elsewhere. In most cases our delivery time-frame is well within the targeted delivery of 5-7 working days.

Where customers select the Freight-On option where their own carrier will pick up the goods, the pick-up address will be advised to them once the customer’s funds have been cleared. The targeted time-frame for picking up goods that are being shipped Freight-On is also 5-7 working days, however, it is frequently sooner, and if there is no cutting required, can often be picked up the same day that payment is made. That said, there is no guarantee of this occurring and Plastic Wholesale is not liable to the customer or other third parties were the targeted time-frame of 5-7 working days is exceeded for Freight-On orders.

Where customers provide shipping instructions to Plastic Wholesale, Plastic Wholesale shall not be bound by requests by customers to have carriers “call on approach” or to be at the destination at a particular time. The logistics industry does not work this way and customers wanting this level of service should purchase from alternative suppliers or arrange their own carrier via the “Freight-On” option. While there is provision on the website for customers to provide additional delivery instructions, these are not binding on Plastic Wholesale and while Plastic Wholesale and the carrier might consider them, whether this happens or not is not an indication of acceptance of these instructions, in part or in full. For the removal of doubt, these additional instructions are not binding on Plastic Wholesale or the carrier.

Customers advising carriers or Plastic Wholesale that a particular delivery date or destination is no longer convenient, might incur a second delivery charge, which might be higher than the first delivery charge. Instructions on changes to delivery date or destination or other changes to delivery instructions must occur by 12PM Australian Eastern Time the day before delivery was scheduled to occur. Drivers for carriers sometimes call the customer on approach or during other times to confirm delivery details and in other instances customers contact the freight company on the telephone number or email address, or other means, provided to them. Customers are not to change delivery instructions through these conversations with the drivers or freight companies. If you refuse the first delivery, then this necessitates the payment of a second delivery fee. For example, if drivers agree to change delivery instructions provided to them by customers, such as delivering the next day because it is not convenient for the customer today, what has effectively happened in this instance is that the customer has forfeited the initial delivery option and needs to pay for a second delivery. Under these circumstances the driver’s preparedness to change delivery instructions and the fact that he or she has not explained the second delivery charge that will likely follow, is not relief for you from your obligation to pay the second delivery charge.

Under these circumstances the second delivery will likely be blocked until we have received payment from you. The goods might be kept at a warehouse until the second delivery charge has been paid, or alternatively, you might be able to pick the goods up yourself, at our complete discretion.

All goods leave our warehouse in excellent condition and packed for shipment. Where goods have arrive damaged, or an order is missing or partly damaged or missing, customers are not entitled to a refund for part or whole of the order. We do not guarantee safe delivery of the goods ordered, as we are arranging freight on your behalf and you have the choice to arrange your own freight from via the Freight-On option on the website. You are strongly encouraged to take insurance for the shipments ordered and you should contact your own insurance company to arrange this insurance. It is not our obligation to offer you insurance, however, if requested, we might offer to take insurance out on your behalf for you at our complete discretion.

By ordering from this website and choosing for us to freight the goods to you (as opposed to you arranging your own freight via the Freight-On option), you are providing a representation to us that there is good sealed road access and a reasonable flat area for unloading at the destination. If the shipment is returned to the depot due to road access difficulties or due to a lack of a reasonable flat unloading area (which is at the complete discretion of the driver) then you will be able to pick up the shipment up at the freight depot within 2 days (address will be supplied if this occurs), but no freight refund will occur. In addition, if you provide a new delivery address or subsequent delivery instructions, a second delivery charge might apply and might be more than the original delivery charge.

Customers are responsible for paying any freight charges incurred by refused shipment, unclaimed goods and if you contact the freight company direct and provide alternative shipping instructions, including cancellation of shipment, any freight costs incurred which might involve the goods being shipped back to the original warehouse.

The freight price mechanism on the website assumes that supply is available in Sydney, Melbourne, Brisbane, Adelaide and Perth, however, from time-to-time, while we might have sufficient supply nationally, (and in other instances we might not have sufficient supply) the proximity of the supply might not be readily available in one or more or any of the states mentioned. In these situations, additional freight charged might apply to ship the required sheets from one state to another. We will contact you if this occurs and advise you of the additional freight charge. You would be free to receive a full refund if you did not want to pay the additional freight charges.

The freight price mechanism seeks to provide you with a targeted freight charge for most destinations across Australia however; sometimes the destination is not available. If this occurs, you can contact us on sales@plasticwholesale.com.au for a manual freight quote. Under these circumstances we will aim to email a quote to you for products ordered and associated freight. You would then be free to pay for the quote via direct deposit or other acceptable means and we would process your order manually.

From time-to-time, there are errors that occur with product prices and freight charges. We reserve the right to reject any order placed, even if paid for upfront, due to a mistake in the system. Stated differently, we are not bound to proceed with an order because the online order form has been completed. Further, orders may be rejected without providing notice or reason at our sole discretion.

Contractual or other decisions based on your order from the website should be avoided unil the stock has been received by you. Stock levels can differ from quantities ordered on the website, even if the website has accepted your order. Some large customer orders can take a targeted timeframe of 16 weeks to fill from local or overseas suppliers. We can provide you with further guidance on targeted delivery time-frames for orders via email at sales@plasticwholesale.com.au.

RETURNS AND REFUNDS

Refunds will only be available for defects in products, or where we have provided a service, there has been an error in the service provided. There are no refunds for any goods ordered from Plastic Wholesale due to the customer changing their mind; an expectation of quicker delivery; where a customer subsequently buys the product elsewhere; a lack of expertise for use of the product; mistakes in measurements provided to Plastic Wholesale, or ordering the wrong product, among other reasons. If at the absolute discretion of Plastic Wholesale, Plastic Wholesale decides to provide a refund, this will be after a 30% restocking fee is charged. This will be based on the value of the stock purchased. The customer will be responsible for all freight and transit insurance costs incurred, both from the warehouse and in returning the stock to the warehouse, plus other reasonable costs.

If the item(s) received is/are not what was ordered please do not open the sealed package in which it was sent. Any attempt to use the incorrect item will be deemed to be acceptance by the customer of the item(s) as a satisfactory substitute for the one that was ordered and no further claim can be raised thereafter.

Plastic Wholesale owns the title of any extra or wrongly shipped goods with your order that have been dispatched in error.

Where a customer has paid for goods using one payment method, and where the order does not proceed in part or in full, Plastic Wholesale may, at its absolute discretion, refund the money to the customer via direct deposit through its bank account. Under these circumstances Plastic Wholesale would require the customer name in full, the bank account number and the Bank/State/Branch (or BSB) number.

Overseas customers regularly purchase from Plastic Wholesale for local delivery to a freight forwarding company for onward shipment to the overseas destination. From time-to-time these customers require a refund. Where these customers have paid for the goods in a foreign currency, and where the refund is required to be transferred to an overseas bank, a service fee of Australian $120 + GST shall apply and shall be deducted from the payment made. Any refund transfers would require a signed written letter on business letterhead or a personal letter if an individual customer.

Where, at our absolute discretion we refund an overseas credit card, defined as a non-Australian credit card, from which an initial purchase was made, we shall charge a service fee of $120 + GST and this shall be deducted from the payment made.

TRANSIT WARRANTY

Where Plastic Wholesale has received monies from customers for the purpose of providing warranty for the shipment during transit, the monies received by Plastic Wholesale may be used to place the goods onto a warranty freight account with an external freight carrier. Transit warranty does not cover theft or damage or other unforseen events of the goods at the destination. Transit warranty does not cover the cost of shipment of a subsequent delivery or the cost of transit warranty for a subsequent shipment. These amount would need to be paid prior to another shipment occurring. For the removal of doubt, transit warranty only covers the value of the plastic products shipped. The goods will be left in accordance with the customer’s instructions provided at the time of ordering. The customer does not have any right to contact the freight company directly, but may do so via Plastic Wholesale. Where such correspondence is deemed excessive by Plastic Wholesale, in its absolute discretion, Plastic Wholesale may discontinue responding and/or forwarding correspondence to the freight company. Plastic Wholesale may self-warranty the transit warranty.

The customer must inspect the goods at the time of receiving them or soon thereafter, but in any event, within 24 hours of them being delivered. Any incorrect or damaged items received must be reported to Plastic Wholesale within 24 hours of receiving the delivery otherwise any transit warranty will lapse. Plastic Wholesale will send the customer the claim form upon written request. In order to make a claim for transit damage, the customer must complete and lodge the claim form (by emailing to Plastic Wholesale at sales@plasticwholesale.com.au) within 24 hours of receiving the damaged goods otherwise the customer will not be able to make a claim.

Plastic Wholesale will not be responsible for any warranty claim or value of the shipment where transit warranty did not cover the value of the shipment; where transit warranty was not undertaken by the customer; where any warranty claim was not lodged on time; where any warranty claim amount did not cover the loss of the customer for whatever reason; among other reasons.

WARRANTY CLAIM

All goods sold by Plastic Wholesale come with a warranty to be free from any defects or faults, with the warranty terms and conditions provided by the manufacturer depending on the product. Warranty sheets can be provided upon request. This warranty is not transferable and the warranty only exists for the initial customer, or if a person is buying on behalf of someone else (such as a builder buying for an end customer), their customer. Goods under warranty cover will be replaced by the manufacturer. Warranty only covers the item(s) sold by Plastic Wholesale and Plastic Wholesale shall not be liable or responsible for other costs associated with replacing the faulty or defected goods, including but not limited to labour, insurance claims, damage to other goods when seeking to remove the faulty or defective goods, et al.

All warranties are voided if the returned product is found in any way to be mishandled, misinstalled, modified, tampered, abused, or physically damaged, either deliberately or accidental. Please attach a copy of the original invoice or provide the original invoice number. A detailed fault description must be sent together with all of the returning warranty goods, in addition to any other reasonable requests made by the manufacturer to assess their warranty liability. The customer is responsible for any shipping and transit insurance costs involved in sending the warranty claim goods back to Plastic Wholesale and for paying new shipping and transit insurance for any subsequent good being returned to the customer.

DISCLAIMER

Due to changing market forces and other extenuating circumstances that affect product availability, and price stability we reserve the right to withdraw any product we advertise and change prices without notice.

Information contained throughout the web pages and in our database is believed to be accurate and reliable at the time of publishing. There may be misprints, human errors, and omissions. We reserve the right to make changes and corrections in prices, products, and specifications without notice.

Images and other data displayed on this website should be regarded as illustrative and used for informational purpose only. The actual products are often not identical to the images shown or descriptions provided, and customers should not rely on the images or descriptions to match colour, texture or other characteristics with existing material or desired material. Material re-ordered at a later date will not necessarily be identical to the material ordered previously. The risk of colour matching, texture matching and matching any other characteristics or traits of the material including any risks associated with one order not being the identical product as another order lies entirely with the customer.

In some instances for larger orders or orders of slower moving items, there might be variations in colour, texture or other product characteristics within the same order as we pick from different batches made over time. In this regard, Plastic Wholesale does not guarantee or warranty that you will be able to obtain an identical product within the same order.